Effective date: July 1, 2026
This Refund Policy applies to purchases of Build Siren subscriptions and contractor intelligence reports.
Subscription Payments
Subscription charges are generally non-refundable once processed, except where required by law. Because reports may be prepared and delivered shortly after payment, we do not provide prorated refunds for a partially used billing period.
Duplicate or Incorrect Charges
If you believe you were charged more than once or charged an incorrect amount, email support@buildsiren.com with the email address used at checkout and a description of the issue. We will review verified billing errors and correct them when appropriate.
Service Problems
If a paid report cannot be delivered because of a problem within Build Siren’s control, contact us promptly. We may, at our discretion and as appropriate to the circumstances, resend the report, extend service, provide account credit, or issue a refund.
Cancellation
Cancellation stops future renewals after the cancellation becomes effective but does not automatically refund charges already processed. To request cancellation, email support@buildsiren.com. We will confirm the effective date.
How to Request Review
Send requests to support@buildsiren.com. Include your name, checkout email, charge date, and the reason for your request. Please do not send full payment-card details by email.
This policy should be read together with our Terms of Service.